Privacy Policy

Last updated: January 2026

Introduction

Welcome to CocoCakes ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website, www.cococakes.com.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

Information You Provide

We may collect information you voluntarily provide when you:

  • Fill out our contact form
  • Subscribe to our newsletter (if available)
  • Participate in surveys or feedback requests
  • Communicate with us via email

This information may include your name, email address, and any message content you provide.

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

  • Device information (browser type, operating system)
  • IP address and approximate location
  • Pages visited and time spent on pages
  • Referring website or source
  • Click behaviour and interactions with our tools

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our website
  • Improve, personalise, and expand our website
  • Understand and analyse how you use our website
  • Respond to your comments, questions, and requests
  • Send you information and updates (with your consent)
  • Detect and prevent fraud or technical issues
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Preference cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Services

Amazon Associates Program

CocoCakes is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon links on our site and make a purchase, Amazon may collect information about your purchase.

Analytics

We may use third-party analytics services (such as Google Analytics) to help analyse how users use our website. These services collect information about your use of the website, including your IP address. This information is used to compile reports and help us improve our website.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights (Australian Privacy Principles)

Under Australian privacy law, you have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: hello@cococakes.com.au
  • Website: www.cococakes.com.au/contact